Contact Us
We're Here to Help
Have a question about choosing your jewellery, personalisation, sizing, delivery or an existing order?
Our friendly team is always happy to help. Whether you're looking for the perfect piece for yourself, a meaningful gift for someone special, or need advice about an order you've already placed, we'd love to hear from you.
How We Can Help
We can assist with:
✓ Choosing the right personalised jewellery
✓ Medical alert jewellery advice
✓ Checking engraving wording before ordering
✓ Finding the right size and fit
✓ Delivery and shipping questions
✓ Returns, exchanges and adjustments
✓ Bespoke jewellery requests
If you're unsure about anything before ordering, please get in touch. We're always happy to help you choose the right option.
Get In Touch
Please complete the contact form below and we'll get back to you as soon as possible.
We aim to respond to all enquiries within 1–2 working days (Monday to Friday, excluding UK public holidays).
For the quickest response, please include:
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- Your order number (if you have already placed an order)
- The item you are asking about
- Any relevant details or photos that may help us assist you
Email Us
You can also contact us directly by email:
help@butlerandgrace.co
We recommend including as much information as possible so we can provide the most helpful answer.
Looking for a Quick Answer?
You may find the answer you're looking for in one of our helpful guides:
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- FAQ – answers to our most common customer questions
- Shipping & Delivery – delivery times, tracking and shipping information
- Returns & Refunds – information about returns and exchanges
- Love It Guarantee – support with sizing, style changes and finding the right piece
We Love Hearing From You
Every piece of jewellery has a story behind it.
Whether you're choosing a medical alert bracelet, creating a personalised gift, or have an idea for a special piece, we're here to help make the process as easy and enjoyable as possible.
Thank you for choosing us.