Privacy Policy

Your Privacy Matters to Us

We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your personal data when you visit our website or place an order with us.

By using our website, you agree to the practices described in this policy.

Information We Collect

When you visit our website, contact us or place an order, we may collect certain information that helps us provide our services.

This may include:

    • Your name
    • Billing and delivery address
    • Email address
    • Telephone number (where provided)
    • Payment information (processed securely by our payment providers)
    • Order details and purchase history
    • Information you provide when contacting us
    • Product preferences and personalisation details

When ordering personalised or medical alert jewellery, you may provide information such as:

    • Engraving details
    • Sizing information
    • Personalisation choices
    • Instructions relating to your chosen jewellery

We only use this information to create your jewellery, process your order and provide customer support.

How We Use Your Information

We use your information to:

    • Process and fulfil your orders
    • Create and personalise your jewellery
    • Communicate with you about your order
    • Provide customer support
    • Respond to enquiries
    • Improve our website, products and services
    • Prevent fraud and protect our business
    • Send marketing communications where you have given permission

We only collect and use information that is necessary for these purposes.

Payments and Order Information

When you place an order through our website, your payment information is processed securely by trusted payment providers.

We use payment services including:

    • Shopify Payments
    • PayPal
    • Shop Pay
    • Google Pay

We do not store your full payment card details. Your payment information is handled securely by these providers in accordance with their own privacy policies and security standards.

We may share the information needed to complete your order with payment providers, delivery companies and other trusted service partners involved in fulfilling your purchase.

Marketing Communications

If you choose to subscribe to our mailing list, we may send you emails about:

    • New products
    • Special offers
    • News and updates
    • Helpful information relating to our jewellery

We use Mailchimp to manage our email marketing communications.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link at the bottom of any email.

Cookies and Website Analytics

Like most websites, we use cookies and similar technologies to help our website function properly and to understand how visitors use our site.

Cookies are small files stored on your device that help us provide a better browsing experience.

We use cookies for purposes including:

    • Remembering your preferences
    • Keeping your shopping basket active
    • Understanding website traffic and performance
    • Improving our website and marketing
Google Analytics

We use Google Analytics to help us understand how visitors use our website.

This information helps us improve our website, understand customer journeys and make improvements to our products and services.

Google Analytics may collect information such as:

    • Pages visited
    • Time spent on our website
    • How visitors arrived at our website
    • General location information

This information is collected in an anonymised or aggregated form where possible.

Meta / Facebook Advertising

We use Meta (Facebook) advertising tools, including the Meta Pixel, to help us understand the effectiveness of our advertising and show relevant adverts to potential customers.

The Meta Pixel may collect information about website activity, such as pages visited or actions taken on our website.

You can manage your advertising preferences through your Facebook or Instagram account settings.

Sharing Your Information

We do not sell, rent or trade your personal information.

We may share information with trusted third parties who help us operate our business, including:

    • Shopify, which provides our online store platform and helps us process orders
    • Payment providers, including Shopify Payments, PayPal, Shop Pay and Google Pay
    • Delivery providers who help us deliver your orders
    • Email marketing providers, including Mailchimp
    • Website analytics providers, including Google Analytics
    • Advertising platforms, including Meta/Facebook

These providers only receive the information needed to provide their services and process your order.

    Keeping Your Information Secure

    We take reasonable steps to protect your personal information from loss, misuse, unauthorised access or disclosure.

    While no online system can be guaranteed to be completely secure, we work hard to ensure your information is handled safely and responsibly.

    How Long We Keep Your Information

    We only keep your personal information for as long as necessary to:

      • Fulfil your orders
      • Provide customer support
      • Meet legal, accounting and reporting requirements
      • Maintain business records

    When information is no longer required, it will be securely deleted or anonymised.

    Your Rights

    Under data protection laws, you have rights regarding your personal information.

    These include the right to:

      • Request access to the information we hold about you
      • Ask us to correct inaccurate information
      • Request deletion of your personal information where appropriate
      • Object to certain uses of your information
      • Withdraw consent for marketing communications at any time

    If you would like to exercise any of these rights, please contact us.

    Changes to This Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes to our business, services or legal requirements.

    Any updates will be published on this page, and we recommend checking this page occasionally for changes.

    Contact Us

    If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

    Email: help@butlerandgrace.co

    We are always happy to help with any privacy-related questions.