Privacy Policy

What personal information we collect about orders & how we use it

  • We collect information about your order such as name, address, contact details, order information and any personalisation details (size, colour, engraving details, etc). This information is mandatory, and is collected to fulfil our contract with you (to make and fulfil your order). Without it, we will not be able to accept an order from you. If we have any questions about your order we may use your contact details to speak with you.
  • To make checkout quick and easy, you have the option of registering for an account with Butler & Grace Ltd. This information is collected on the basis of consent, and cookies are used to manage this information. An account is not required to place an order.
  • We also collect information about your online browsing on our website such as pages visited, any web page that referred you to us, etc. Cookies are also used to help collect this information. This is collected based on legitimate interests, and is used to improve our website and how people find us.
  • This information is held securely by our website provider, Shopify Inc. It is accessible to our staff and relevant service contractors. We take your personal data and privacy seriously, and will not share it with any other 3rd parties. 
  • If you have any questions about the information that we collect and use, or would like to make any changes or request deletion, please email us on


Other personal information for marketing & how we use it

  • At your sole discretion, we can add you to our marketing database for occasional eNewsletters. These contain general articles of interest, product and promotional information.
  • This information is collected on the basis of consent, and is held securely by MailChimp. It is accessible to our staff and relevant service contractors.
  • If you would like to change these contact preferences at any time, please email us on, or click on the link at the bottom of any eNewsletter.


You can contact us at any time to:

  • Request access to information that Butler & Grace Ltd holds on you
  • Correct any information that Butler & Grace Ltd holds on you
  • Delete any information that Butler & Grace Ltd holds on you


If you have any questions about our collection, storage and usage of data:

  • Please contact our Data Protection Officer:
    Tanya Butler
    post:  Tanya Butler, Butler & Grace Ltd, 17 Coleshill Place, Bradwell Common, Milton Keynes, MK13 8DG


Welcome to Butler & Grace. We offer products and services for sale under these terms and conditions, which apply to every order, and can only be changed with the express written consent of Butler & Grace Ltd.

It is important that you take the time to read them carefully. They will be updated from time to time without notice (current version is 1.02), and you can always access the current version of the terms on this webpage.

If you have any questions about these terms and conditions, please contact us at

** Please also read our Privacy Policy **


Explanation of Terminology


Intellectual Property Rights


Moderation of Content


Variation of Specification


Prices and Payment




Care of Jewellery


Quality and Performance




Alterations and Repairs


Love It Guarantee




Force Majeure




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