FAQ

Should I wear my bracelet while doing the dishes?

Can I have a one-off custom bracelet - by asking for changes to one of your designs? 

How to open and close the slider clasp?

 

Can I try it on?

We don’t have any physical stores – which helps us pass savings onto you – but your purchase is backed by our famous “Love it Guarantee”. This means that if you get the size wrong, or would like to choose a different style, we will do our best to work with you. If we can change it for you, we will (please see full terms and conditions). 

What is the best bracelet or necklace to choose if I have multiple medical conditions?

If you would like to include details of multiple medical conditions, or need extra room to add your blood type, phone number, or other instructions, we recommend that you have a look at the designs that will work with a long message (up to 20 words). If you would like advice on how to get your text to fit, or if there is any way to have detailed engraving on both sides of the tag, just get in touch on support@mybugle.com.

 
I haven't received my order. What should I do?

Keep in mind that we'll need a few days to prepare your order, and then ship it to you. Royal Mail quotes estimated delivery times, but sometimes post takes longer than expected due to holidays or other factors. If you are getting concerned, please contact us on hello@butlerandgrace.co, and we can confirm the date it was shipped. 
 
Do you offer a membership service that stores medical information online or by phone?

No, we don't. We feel that the most important information in an emergency are the details that are on the charm or tag of your bracelet and necklace. But many of our products can be used alongside a data service, iPhone app, or your own web page. If you are part of a membership service that requires an online log in or telephone number and a membership number, just include these details when you design the message for your disc. Or choose a design that you can engrave your own personal QR code on.

Welcome to Butler & Grace. We offer products and services for sale under these terms and conditions, which apply to every order, and can only be changed with the express written consent of Butler & Grace Ltd.

It is important that you take the time to read them carefully. They will be updated from time to time without notice (current version is 1.02), and you can always access the current version of the terms on this webpage.

If you have any questions about these terms and conditions, please contact us at hello@butlerandgrace.co

** Please also read our Privacy Policy **

 

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Love It Guarantee

 

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