FAQ

Should I wear my bracelet while doing the dishes?

Can I have a one-off custom bracelet - by asking for changes to one of your designs? 

What will my charm or tag look like?

Our tags are laser engraved, but the finish depends on the material that we start with. Tags with a metallic finish have a dark grey mark. Tags with a black or coloured finish have a light creamy grey mark. The picture below gives you an overview of the range of finishes. 


   Custom medical text for back of bracelet - long tagEngrave your personal message
   custom medical text engraving - round discStainless Steel Tag Charm - id identification name ice phone mobile blood type
How do I make sure it fits?

Many of our styles can be made to a wide range of sizes. Just look at the details on each bracelet to confirm which sizes are available. We also give tips on how to measure your wrist to get the right fit, and will work with you to adjust it, if possible.

Can I try it on?

We don’t have any physical stores – which helps us pass savings onto you – but your purchase is backed by our famous “Love it Guarantee”. This means that if you get the size wrong, or would like to choose a different style, we will do our best to work with you. If we can change it for you, we will (please see full terms and conditions).

What is the best bracelet or necklace to choose if I have multiple medical conditions?

If you would like to include details of multiple medical conditions, or need extra room to add your blood type, phone number, or other instructions, we recommend that you have a look at the designs that will work with a long message (up to 20 words). If you would like advice on how to get your text to fit, or if there is any way to have detailed engraving on both sides of the tag, just get in touch on support@mybugle.com.

 
I haven't received my order. What should I do?

Keep in mind that we'll need a few days to prepare your order, and then ship it to you. Royal Mail quotes estimated delivery times, but sometimes post takes longer than expected due to holidays or other factors. If you are getting concerned, please contact us on hello@butlerandgrace.co, and we can confirm the date it was shipped. 
 
Do you offer a membership service that stores medical information online or by phone?

No, we don't. We feel that the most important information in an emergency are the details that are on the charm or tag of your bracelet and necklace. But many of our products can be used alongside a data service, iPhone app, or your own web page. If you are part of a membership service that requires an online log in or telephone number and a membership number, just include these details when you design the message for your disc. Or choose a design that you can engrave your own personal QR code on.

Welcome to Butler & Grace. We offer products and services for sale under these terms and conditions, which apply to every order, and can only be changed with the express written consent of Butler & Grace Ltd.

It is important that you take the time to read them carefully. They will be updated from time to time without notice (current version is 1.02), and you can always access the current version of the terms on this webpage.

If you have any questions about these terms and conditions, please contact us at hello@butlerandgrace.co

 

Explanation of Terminology

Privacy / Cookie Policy

Intellectual Property Rights

Moderation of Content

Variation of Specification

Prices and Payment

Delivery

Care of Jewellery

Quality and Performance

Returns

Alterations and Repairs

Love It Guarantee

Complaints

Force Majuere

Jurisdiction

 

Explanation of Terminology

 

Privacy / Cookie Policy

 

Intellectual Property Rights

 

Moderation of Content

 

Variation of Specification

 

Prices and Payment

 

Delivery

 

Care of Jewellery

 

Quality and Performance

  

Returns

 

Alterations and Repairs

 

Love It Guarantee

 

Complaints

 

Force Majeure

  

Jurisdiction

 

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