Frequently Asked Questions

A UK hallmark confirms that sterling silver has been independently tested and meets the required standards for purity.

Our sterling silver jewellery is hallmarked where required, giving you confidence in the quality of your piece.

Our slider clasp is designed to make adjusting your bracelet simple and comfortable.

To open the clasp, gently pull the two ends of the bracelet apart. To close it, slide the clasp back into position until it feels secure.

If you need any help adjusting your bracelet, please contact us and we'll be happy to assist.

We may be able to personalise certain designs or make adjustments to suit your requirements.

If you have a specific request, please contact us before ordering and we'll let you know what options are available.

We don’t have any physical stores but we recommend trying your jewellery on as soon as it arrives to check the fit and make sure you are happy with your choice.

If the size isn't quite right, please contact us as soon as possible and we'll be happy to help.

The information you include should be the details that are most important for someone to know in an emergency.

Common examples include:

• Medical conditions
• Allergies
• Important medications
• Emergency contact details
• Instructions such as "See phone" or "See wallet card"

If you are unsure what to include, we recommend speaking with your healthcare professional.

The amount of engraving space depends on the design you choose.

We recommend keeping your information clear and easy to read, focusing on the details that would be most useful in an emergency.

If you need to include several medical conditions or important details, a larger engraving area may be more suitable.

The best choice depends on the information you need to display and the style you prefer.

Bracelets are a popular choice because they are easy to see, while necklaces may be preferred by those who want a more discreet design.

If you need more engraving space, choose a design with a larger medical alert tag or a wallet card.

The best fit is usually one that feels comfortable while allowing the bracelet to move slightly on your wrist.

Please see our Bracelet Size Guide for help measuring your wrist and choosing the correct size.

Don't worry. Most bracelets can be adjusted to achieve a better fit.

Please see our Bracelet Resizing Service page for details on how to request an adjustment.

To help keep your jewellery looking its best, we recommend removing it before swimming, bathing or showering.

Avoiding prolonged exposure to water, perfumes and chemicals will help protect the finish and extend the life of your piece.

To keep your jewellery looking its best:

• Store it in a dry place when not being worn
• Avoid contact with perfumes, lotions and cleaning products
• Gently clean it with a soft cloth when needed

With the right care, your jewellery can be enjoyed for years to come.

Delivery times depend on the item ordered and whether personalisation or engraving is required.

Please see our Delivery Information page for current processing times and delivery options.

If tracking is available for your order, you will receive tracking details once your item has been dispatched.

Please check your email confirmation or contact us if you need any help locating your order.

If your order has not arrived within the expected timeframe, please contact us and we'll look into it for you.

Please include your order number if available so we can help as quickly as possible.

Eligible items can be returned in line with our Returns Policy.

Please note that personalised or engraved items may have different return conditions, as they have been made specifically for you.

If your jewellery is not the right size, please contact us and we'll help you find the best solution.

Many bracelets can be resized rather than exchanged.

If something isn't right with your order, please contact us and we'll do our best to resolve it quickly.

Your satisfaction is important to us, and we're always happy to help.