Our Love It Guarantee - The Flexibility You Need On A Custom Product

We believe in working with you to get your order right. We pull out all the stops to make those adjustments that take a bracelet or necklace from being good ... to great.

We provide the best customer service in the industry because you are choosing an important way to get your special message across, or protect your life in an emergency. If you are happy with your order, you'll wear it regularly and get its full benefit.

Size adjustments

We provide tips on how to choose the right size for your bracelet or necklace. But the final measurement ordered is your responsibility.

Please measure carefully, as some of our designs are only available in one size. On some designs, for example due to the size of beads or chain links, we will need to go slightly over your requested size.

If you need a size adjustment on an item that we are able to re-size, we will do it for you FREE OF CHARGE within 30 days of the original date of shipping. We just ask you to contribute £2.50 for the return postage (£5 outside of the UK). 

Style adjustments

It's important to find a product that fits in with your look. Most companies sell bespoke jewellery on a "no return, no changes" basis. But sometimes it's hard to know if it's right for you until you try it on.

When you receive your order, if you would prefer a different style of bracelet or necklace, please get in touch. If we can re-use your custom designed charm, and you return the jewellery to us within 30 days from the original date of shipment in new unworn condition, we will swap it FREE OF CHARGE for another design of equal or lesser value. If the new design costs a bit more, just pay us the difference. If we cannot re-use your custom charm (e.g. if it's not compatible with the new design), or if the jewellery is not in new unworn condition, the full product charge will apply.

If you have any questions or would like us to confirm whether we can do a potential style change, just drop us a line on hello@butlerandgrace.co. 

Returns (on products that have not been customised)

If you are unhappy with your order of a non-customised product, for any reason, just return it to us within 30 days from the original date of shipment in new unworn condition. 

 To see our full terms and conditions, please click here.