Our Love It Guarantee - The flexibility you need on a custom product

We believe in working with you to get your order right. We pull out all the stops to make those adjustments that take a bracelet or necklace from being good ... to great.

We provide the best customer service in the industry because you are choosing an important way to get your special message across, or protect your life in an emergency. If you are happy with your order, you'll wear it regularly and get its full benefit.

 

Size adjustments

We provide tips on how to choose the right size for your bracelet or necklace. Please measure carefully, as some of our designs are only available in one size. But if we can re-size your bracelet or necklace, we'll do it for you FREE OF CHARGE within 30 days of the original date of shipping. We just ask you to contribute £2.50 for the return postage. 

Send in this form with your request.

 

Style adjustments

It's important to find a product that fits in with your look. Most companies sell bespoke jewellery on a "no return, no changes" basis. But sometimes it's hard to know if it's right for you until you try it on.

When you receive your order, if you would prefer a different style of bracelet or necklace, get in touch. If we can re-use your custom designed charm, and you return it to us within 30 days from the original date of shipment in new unworn condition, we will swap it FREE OF CHARGE for another design of equal or lesser value. If the new design costs a bit more, just pay us the difference. If we cannot re-use your custom charm (e.g. if it's not compatible with the new design) we will charge just £17.50 to prepare a new custom tag.

If you have any questions or would like us to confirm whether we can do a potential style change, just drop us a line on hello@butlerandgrace.co. Don't forget to send this form in with your request

 

Returns (on products that have not been customised)

If you are unhappy with your order of a non-customised product, for any reason, just return it to us within 14 days from the original date of shipment in new unworn condition. Please use this form to tell us about your reasons, and we will arrange a refund. 

 

To see our full terms and conditions, please click here.

 

Returns Information

Welcome to Butler & Grace. We offer products and services for sale under these terms and conditions, which apply to every order, and can only be changed with the express written consent of Butler & Grace Ltd.

It is important that you take the time to read them carefully. They will be updated from time to time without notice (current version is 1.02), and you can always access the current version of the terms on this webpage.

If you have any questions about these terms and conditions, please contact us at hello@butlerandgrace.co

** Please also read our Privacy Policy **

 

Explanation of Terminology

  

Intellectual Property Rights

 

Moderation of Content

 

Variation of Specification

 

Prices and Payment

 

Delivery

 

Care of Jewellery

 

Quality and Performance

  

Returns

 

Alterations and Repairs

 

Love It Guarantee

 

Complaints

 

Force Majeure

  

Jurisdiction

 

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