Our Love It Guarantee
Ordering personalised jewellery online is a special experience, but we understand that choosing the perfect style, size or design can sometimes feel difficult.
That's why we created our Love It Guarantee — to give you extra peace of mind when ordering from us.
If your jewellery isn't quite what you expected, please get in touch. We'll always do our best to help find the right solution.
What Our Love It Guarantee Includes
✓ Help with finding the right style for you
✓ Support with sizing where adjustments are possible
✓ Free style swaps where the conditions below are met
✓ Friendly guidance from our jewellery team
We want you to feel confident wearing jewellery that feels personal, comfortable and right for you.
Need a Different Size?
We provide sizing guidance to help you choose the best fit before ordering. However, we understand that sometimes a size may not be quite right once you try your jewellery on.
If your jewellery needs adjusting, please contact us and we'll be happy to discuss the available options.
Please note that because our jewellery is handmade and personalised, some pieces cannot be resized or altered.
Where a replacement or adjustment is required due to an incorrect size being ordered, any additional costs will be discussed before work begins.
Want to Try a Different Style?
If you receive your jewellery and decide that a different style would suit you better, our Love It Guarantee may be able to help.
To request a style change:
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- Contact us within 30 days of your original dispatch date.
- Return your jewellery to us in its original, unworn condition.
- We'll work with you to create a different design where possible.
For hygiene, safety and personalisation reasons, items must be returned unused and in a resalable condition.
Changing Your Design
We understand that choosing personalised jewellery can sometimes involve making difficult decisions — especially when selecting wording, symbols or styles.
If you contact us before your order is made, we'll always do our best to help you choose the right option.
Once personalised jewellery has been made, changes may not always be possible, so please check your details carefully before confirming your order.
A Few Things to Know
Because every piece is handmade especially for you:
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- Personalised items cannot usually be returned for a simple change of mind.
- Items must be returned in their original condition.
- Some designs cannot be resized, altered or exchanged.
- Any difference in price between designs will need to be paid before a replacement is made.
- The Love It Guarantee does not replace your statutory consumer rights.
If you are unsure whether your jewellery can be adjusted or exchanged, please contact us — we're always happy to help.
Why We Offer the Love It Guarantee
Many of our pieces carry an important meaning — from personalised gifts to medical alert jewellery and memorial pieces.
We want you to feel confident that the jewellery you choose is something you'll love wearing every day.
That's why we're here to support you, not just when you place your order, but afterwards too.
Need Help?
If you have any questions about your jewellery, sizing or the Love It Guarantee, please get in touch. Our team will be happy to help you find the best solution.