Returns & Refunds

We Want You to Love Your Jewellery

Every piece we create is made with care and attention to detail. We understand, however, that sometimes you may need to return an item or ask for help with your order.

Our aim is to make the process as simple and straightforward as possible. Below you'll find everything you need to know about returns, refunds and exchanges.

Quick Guide to Returns
Item Type Return Eligibility
Non-personalised jewellery Eligible for return within 30 days of dispatch, provided it is unworn and in its original condition
Personalised or engraved jewellery Not usually eligible for return unless faulty or there is an issue with the item
Faulty or damaged items Please contact us and we'll help resolve the issue
Not Quite Right? Our Love It Guarantee May Help

If your jewellery doesn't feel quite right, please don't immediately send it back.

Our Love It Guarantee is designed to help with situations such as sizing concerns or choosing a different style where possible.

We may be able to help you find a solution without you needing to return your jewellery.

How to Request a Return

If your item qualifies for a return:

    1. Contact us with your order number and reason for your return.
    2. We'll confirm whether your item is eligible and provide any instructions you need.
    3. Send your item back to us in its original, unworn condition.
    4. Once received and inspected, we'll process your refund where applicable.

Please do not send items back without contacting us first, as this may delay processing your return.

Where to Send Returns

Please contact us before returning any item. We'll provide the correct return instructions and address once we have confirmed that your item is eligible for return.

This helps us process your return quickly and ensures your jewellery reaches the right place.

Returning Non-Personalised Jewellery

Non-personalised jewellery may be returned within 30 days of the original dispatch date.

To be eligible for a return, items must be:

    • Unworn
    • In their original condition
    • Returned with any packaging included where possible

Customers are responsible for return postage costs unless the item is faulty.

We recommend using a tracked delivery service when returning items, as we cannot be responsible for items lost in transit.

Personalised Jewellery Returns

Because personalised jewellery is made especially for you, these items cannot usually be returned for a refund unless:

    • The item is faulty
    • The item is damaged
    • There is an issue with the workmanship or personalisation

This includes items that have been engraved, customised or made to your chosen specifications.

Please check your personalisation details carefully before placing your order. If you need help choosing wording, sizing or a design, our team is always happy to help before your jewellery is made.

Faulty or Damaged Items

We take great care when creating and packaging your jewellery. However, if your item arrives damaged or you believe there is a fault, please contact us as soon as possible.

Please include:

    • Your order number
    • A description of the issue
    • Photos of the item if possible

We'll review the problem and work with you to find the best solution.

Refunds

Once your return has been received and inspected, we will confirm whether it meets our return requirements.

Approved refunds will be processed back to your original payment method.

Please allow time for your payment provider to complete the refund process once it has been issued.

Important Information

Please note:

    • Personalised items are made specifically for you and are not normally eligible for return due to a change of mind.
    • Items returned must meet the conditions outlined above.
    • Any replacement or exchange options are subject to availability.
    • Your statutory consumer rights are not affected.

If you are unsure whether your item can be returned, please contact us before sending anything back.

Need Help?

We're always happy to help with questions about your order, returns or choosing the right jewellery.

Please get in touch and we'll do our best to find the right solution.