Shipping & Delivery

We know you're excited to receive your order, so we work hard to make and dispatch every piece as quickly as possible. Every item is carefully handcrafted and inspected before it leaves our workshop to ensure it meets our high standards.

Shipping at a Glance

    • Free UK Standard Delivery on every order.
    • Most orders are dispatched within 1–5 working days.
    • Tracked and express delivery upgrades are available at checkout.
    • Worldwide shipping available.
    • Handmade in the UK.

Processing & Dispatch Times

As each piece is handmade or personalised to order, please allow 1–5 working days for us to make and prepare your order before it is dispatched.

During particularly busy periods, such as Christmas, Mother's Day, Father's Day and Valentine's Day, processing times may be a little longer. If this happens, we'll always display the latest dispatch estimates on our website.

Once your order has been dispatched, delivery times depend on the shipping service you selected.

UK Delivery Options

Delivery Service  Cost Estimated Delivery Time*
Royal Mail 2nd Class FREE 2–10 working days
Royal Mail Tracked 24 £3.00 Usually 1–2 working days
Royal Mail Special Delivery £7.00 Next working day by 1pm**

*Delivery times begin after your order has been dispatched.

**Special Delivery is guaranteed by Royal Mail once your parcel has been posted. Orders must still allow for our 1–5 working day production time.

Our free UK delivery uses Royal Mail Second Class to keep shipping free for every customer. If you need your jewellery sooner, simply choose one of our faster delivery options during checkout.

Shipping charges for international orders are calculated automatically at checkout, ensuring you always receive the correct rate for your destination.

Choosing Your Delivery Option

You'll be able to select your preferred shipping method during checkout.

If you choose PayPal Express Checkout, you'll select your delivery option after being redirected to PayPal and before completing your order.

International Delivery

We proudly ship worldwide using Royal Mail's international services.

Shipping costs are calculated automatically during checkout based on your delivery address and the shipping service you choose.

Estimated delivery times:

Region Estimated Delivery Time
Europe 5–15 working days
Rest of the World 7–21 working days

Please note that customs clearance and local postal services may occasionally cause delays.

Customs & Import Charges

For customers outside the UK, your order may be subject to customs duties, VAT or import taxes when it arrives in your country.

These charges are determined by your local customs authority and are the responsibility of the recipient.

Where applicable, we collect taxes through the IOSS scheme for eligible European orders to help simplify delivery.

Tracking Your Order

Tracking is included with the following services:

    • Royal Mail Tracked 24
    • Royal Mail Special Delivery
    • International Tracked services (where selected)

You'll receive your dispatch confirmation email as soon as your order leaves our workshop. If your chosen delivery service includes tracking, your tracking number will be included in this email.

Need Your Order by a Particular Date?

If you're ordering for a birthday, anniversary, wedding, holiday, hospital appointment or another important occasion, we'd love to help if we can.

Please contact us before placing your order, and we'll let you know whether we can meet your required delivery date.

While we can't guarantee every request, we'll always do our best.

Delivery Delays

Once your parcel has been handed to Royal Mail or our international delivery partners, delivery is outside our control.

Occasionally, parcels can be delayed due to:

    • Severe weather
    • Postal strikes
    • Customs inspections
    • Busy seasonal periods
    • Local delivery disruptions

If your order hasn't arrived within the expected delivery timeframe, please get in touch and we'll be happy to help.

Frequently Asked Questions

When will my order be dispatched?

Most orders are handmade and dispatched within 1–5 working days.

Can I upgrade my delivery?

Yes. Faster tracked and guaranteed delivery options are available during checkout.

Do you ship internationally?

Yes. We regularly ship jewellery to customers worldwide.

Will I receive tracking?

Tracking is included with eligible delivery services. If you've selected a tracked option, you'll receive your tracking number in your dispatch email.

My order hasn't arrived. What should I do?

Please allow the full estimated delivery time for your chosen shipping method. If your parcel is overdue, contact us and we'll investigate with the carrier.

Can I change my delivery address after ordering?

If your order hasn't been dispatched yet, please contact us as soon as possible. We'll do our best to update your delivery address before your parcel leaves our workshop.

Need Help?

If you have any questions about shipping, delivery or your order, we're always happy to help.

You can also visit our FAQ, Returns Policy or Contact Us pages for more information.