Current delivery time

Our current dispatch time is:

     5 working days

The best thing you can do to speed this up is to clearly communicate your engraving information on your order. If you have any questions, please do get in touch on 

Keep in mind that you need to add the shipping time to this. For orders shipping to the UK, you have two options: 

1) Royal Mail Second Class -- usually delivered within 2 or 3 working days
2) Royal Mail Special Delivery, by 1pm weekdays -- as long as your order is dispatched before noon on a weekday, you will receive it the following working day by 1pm. This service is great for valuable or important items that you need to receive quickly. It gives greater speed and security, as it requires a signature on delivery.

All orders shipping to countries outside of the UK will be sent by Royal Mail, using their international standard delivery service.

Welcome to Butler & Grace. We offer products and services for sale under these terms and conditions, which apply to every order, and can only be changed with the express written consent of Butler & Grace Ltd.

It is important that you take the time to read them carefully. They will be updated from time to time without notice (current version is 1.02), and you can always access the current version of the terms on this webpage.

If you have any questions about these terms and conditions, please contact us at

** Please also read our Privacy Policy **


Explanation of Terminology


Intellectual Property Rights


Moderation of Content


Variation of Specification


Prices and Payment




Care of Jewellery


Quality and Performance




Alterations and Repairs


Love It Guarantee




Force Majeure




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